This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)
When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.
The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)
To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.
I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.
I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”
Knowledge work is not about theory, tools, methodologies, training or any such thing. It is about attitudes of individuals forming teams. Read the post Quiet is the New Loud.
Riitta Raesmaa | Startup Entrepreneur from Helsinki, Finland | I blog about both personal and professional topics: Entrepreneurship, Technology, Social Business/Enterprise 2.0, Social Media, Cloud, SaaS, Books, Design. Or refer to what my wise friends have written.
Always in Beta. And passionately so.
Excerpts: 1/ We have unforeseen number of software tools and technologies available to support these flows. Still it is primarily not about the tools and processes. Most of all it is about an attitude – an attitude of the individuals forming a team, working group, or an organization.
2/ “Systems Intelligence (SI) involves the ability to use the human sensibilities of systems and reasoning about systems in order to adaptively carry out productive actions within and with respect to systems.”
This post is meant for those of you who have set up automated alerts for the new magic word ‘Jugaad’, the most fashionable innovation thread about India these days. Several innovation ‘gurus’, management experts, authors have latched on. The common thread – they’re mostly based in the US and are of Indian origin. The more equal of us. Keith Sawyer calls it a ‘fad from India’ and that’s exactly what it is.
Business Week* reports on a management fad from India, that goes by a Hindi slang word, jugaad (say joo-gaardh). It means “an improvisational style of innovation”. It’s “inexpensive invention on the fly”. It sometimes has negative connotations, like cutting corners. The idea is that it doesn’t have to be perfect or fancy; it’s just good enough to satisfy immediate needs.
>>*See the comments at the end of the article.
Don’t be fooled – Jugaad is jugaad and innovation is innovation. Jugaad is a dangerous mindset – you heard right, a mindset. You ‘fix’ things by simply putting together bits and pieces, never mind that they don’t fit or that the final product is unreliable, unsafe, whatever. When something goes wrong, you can always use the excuse of not having time, resources, skills, etc. After all you did achieve ‘cheap’, didn’t you.
Twitter is a place to tell the world something in all of 140 characters. I’m not about to explain that the underlying sms technology is what creates this limit and it is not a number based on user research or any fancy stuff of the sort. So it’s a great way to waste company time for personal gratification. After all, how can anybody say something in just 140 characters (including spaces). How’s 20-odd words going to convey anything meaningfully?
Okay, so you want to be the first to tell the world what’s happening around you. You want to get your thoughts out of your system so new ones can be born. You want to keep checking how many people are following you. And you want your employer to pay for all this. Shame on you. What a waste of time! And some of you even try to convince your marketing guys get a company account for some ‘brand building and preservation’. The world is about ‘conversations’ you say.
Let’s use the standard Hindi movie formula of circa 1980 to script our earth’s climate story. Enter Superstar US. The virtuous, street smart, Robin Hood inspired protagonist of our story, replete with his coterie of jazz dancers. And then there’s the poor guy, India. Always trying to emulate the “hero” and competing with him for the “herione’s” attention in college settings. Let’s throw in some masala – subplots, love triangles and the very popular song and dance sequences – with the extras doing their own thing while they dance in the third row.
Now compare this with whatever we’ve been seeing in the Climate Change discussions. See the script accurately playing itself out? (Nobody seems to want to ask mother Earth for her point of view). Call it clairvoyance or just plain sensitivity, some of us have been seeing it coming since the mid nineties. Even we couldn’t have guessed the speed of deterioration, although fully knowing the bounty hunter tendencies of the US, we should have been able to. Easily. Shame on us!
Some simple facts from Prem Shankar Jha’s Tehelka article, An Earth On Edge.
1. Till as recently as five years ago, abrupt climate change was on the unthinkable fringe of possibilities predicted by climate scientists. In March 2009, 2,500 scientists from 80 countries assembled at the International Scientific Congress on Climate Change in Copenhagen. The congress concluded that the findings of the IPCC were out of date. The evidence collected since its fourth report was compiled showed that global warming was ceasing to be human-induced and was becoming self-reinforcing. Continue reading “Climate Change Bollywood ishtyle”