This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)
When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.
The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)
To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.
I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.
I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”
Wow, what an amazing Valentine’s weekend! Thankfully “The Consortium of Red-faced, Jobless and Retrograde Men of India” ( male counter to the Facebook group “The Consortium of Pub-going, Loose and Forward Women”) was kept in check to allow India’s youth to celebrate Valentine’s day.
Vikram Kirloskar (left) – Launch of the new TOYOTA INNOVA.
But that aside, I had a blast. My friend Vikram Kirloskar, Vice Chairman of Toyota Kirloskar Motors, invited us to the most memorable evening with Jagjit Singh, the Ghazal Maestro. His satin voice had everybody spellbound for a riveting two hours. In Vikram San’s words – “It is Toyota India’s heartfelt gesture of gratitude to our customer ‘family'”. The event was fraught with simplicity and genuine warmth. I wish some people would take lessons from Toyota and especially from Vikram on humility and the natural way to live and work.
How business can ‘flow along’ with such warmth. And to top it, to be immersed in such soul-stirring music. What more could I have asked for. My take away was that the “Toyota way” goes far beyond shopfloor efficiencies and product quality. It is a statement of life and living.
As 2008 draws to a close, I am urged not to leave this unsaid. I’m following up on my post of 22nd December (Innovation 101: People first) where I tried to bring out human dimensions leading to innovative approaches for the new world.
One plausible approach in designing the future – especially for those of us who believe in the failure (amply evidenced by the current world crisis) of erstwhile business approaches – is to turn everything over on its head and hope it is not lost in translation (pun intended).