This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)
When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.
The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)
To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.
I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.
I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”
The fact that I have the opportunity of reviewing Cloud Surfing before its launch sitting halfway across the world in India, hints at Tom’s having already made a round trip to the future. Everything in the future is about connections — Machine-Machine + People-Machine + People-People — that will reach from 5 billion today to a staggering 100 billion in 2020. This is likened to the number of neurons in the human brain. Whether or not this means that the world will become intelligent, one thing is certain — our past cannot inform the future of work, life and play.
Tom is a natural at storytelling and you run into pleasant sprinklings of anecdotes that stay with you throughout the book. Each chapter of Cloud Surfing is a revelation; the more I read the more curious I became. Parts of it are science fiction at its best, only it may not turn out to be fiction.
Whatever one may try in building relationships with customers, it always comes back to negotiating prices the way it was done in the industrial (material) age. This hilarious, in-your-face video says it all. Is our client listening?? Can they laugh as loudly as we at this beautifully captured absurdity