Creating Heart Capital

This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)

–Sunil Malhotra

 When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.

The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)

Here’s John Moore’s comment on the article I wrote in 2003.

“I love these lines in particular :

To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.

I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.

I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”

Thanks John! Continue reading “Creating Heart Capital”

The "K" factor of innovation

Ever wondered why “K” is silent when it prefixes “N”. Knowledge has the same silent character.

Knowledge, we know is a prerequisite for innovation. All kinds of knowledge streams flow through us or, at the meta-metaphysical level could we think of human beings as boats flowing along a knowledge stream that forms the river of time.



The Bhagavad Gita, the fountainhead of Hindu life philosophies, in one of its many dimensions, describes wisdom as being ‘knowledge in action’. Innovation may be seen as the method of action applied to a life situation – problem or not – by joining the right dots.

Radical thought is rooted in introspection, emotion and the subconscious. Innovation can only happen when invisible [k]nodes connect cultures, societies and human beings and [k]networks weed their way into the traditional corporate ethos to dismantle existing control centres.

It’s [k]NOW or NEVER!!

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Innovation goes bananas

Innovation is difficult to define – it perhaps even defies definition. We may be better off not even trying to. Can innovation be taught? Short answer, no. Can wisdom be bought? DITTO.

Courses in innovation are being created without any focus on the human being. Today’s innovation bandwagon focuses on philosophy, methodology, tools and what not. I ask a simple question. “Do you not need something more than education and training to be a musician”. Basically, can anybody become a musician or does s/he have to be one in the first place? If I simply teach musical notation after which you practice strumming for 6 hours a day, can you become a guitarist OR do you have to be a musician before I brush you up?

Are there some intrinsic traits or talents or experiences that are prerequisites for innovation?

Think about it!!! Continue reading “Innovation goes bananas”