Creating Heart Capital

This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)

–Sunil Malhotra

 When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.

The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)

Here’s John Moore’s comment on the article I wrote in 2003.

“I love these lines in particular :

To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.

I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.

I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”

Thanks John! Continue reading “Creating Heart Capital”


Cynicism 101 – Does India need Facebook?

I know nothing about sex because I was always married. – Zsa Zsa Gabor

With due respect – and with a slight twist while keeping the flavour: 

We know everything about social networking because we were never social.

I’d like to dedicate my quote to all social networking initiatives, sites, professionals and users. (And by the way, I too have memberships of Facebook, Twitter and LinkedIn).

First, a bunch of disclaimers:
1. If it creates controversy, great. It is meant to. If it provokes your intelligence and emotions; and punctures your ego, my job is done. It is intended to.
2. I have no intention here to suggest ‘mine-is-better-than-yours’ OR that Indian culture is any better than others.
3. This is not a patriotic or a political rambling. So please read between the lines. (If you read only with your eyes, white space is all you’ll see).
4. This post is an ‘equal opportunity, equal responsibility’ piece. Me included.

My thesis is simple. India does NOT need Facebook.   Continue reading “Cynicism 101 – Does India need Facebook?”