Creating Heart Capital

This post was first published in January 2009 but has gained renewed relevance in today’s crisis ridden world. It reminds us that too much focus on quantitative metrics can go only one way viz. downwards. (Incidentally, Knowledgeboard has since shut down.)

–Sunil Malhotra

 When I coined the phrase “Heart Capital” a few years ago, I didn’t recognise it’s prophetic undertones. And for those who might want to read my article, here’s the pdf Heart Capital.

The ideas and views regain relevance with today’s ‘communities’ on the collaborative web. (2.0)

Here’s John Moore’s comment on the article I wrote in 2003.

“I love these lines in particular :

To humanise is to recognise that technology cannot replace the charm of personal contact. To humanise is to disrupt current business thinking and methods. To humanise is to add emotion. To humanise is to add fun to work and work systems.

I think the discussion about emotional environment is important; a lot of money goes into trying to create great physical spaces for work (and that’s no bad thing) but the manners and subleties of human contact deserve equal attention.

I would add that as well as being fun, the creation of real “heart capital” requires taking risks and being vulnerable. Acknowledging our true feelings feels risky in many enviroments; yet in my experience it is often a touchstone for deeper and more satisfying human engagement.”

Thanks John! Continue reading “Creating Heart Capital”

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– #PhotoKaari Contest – How popular are you?

DealChaat’s #PhotoKaari Contest going at a good clip and some nice pictures submitted. A great way to continue celebrating the festival of colors, Holi, without all the mess and waste.

FUN in 3 easy steps 

1. Go “Like” the Dealchaat page on Facebook

2. Upload your masterpiece

3. Tell all your friends to VOTE for your pic

EVERYBODY wins something (till prizes last)

Winning status

Have pictures capturing your most awesome memories from Holi? Played with mud, got your dog colored all pink and blue, got your grandfather to play with you too, your kid’s first holi or that with your neighborhood gang … whatever triggers your Holi memory and that your friends will like. Submit them to the DealChaat PhotoKaari contest. The best thing is that you make your own rules … only you have to “LIKE’ the DealChaat page on Facebook.

(Don’t have any Holi pics? Well its a good thing then that Holi is just around the corner. Time to get that camera ready! Because you don’t wanna miss out on the awesome prizes!) 

The picture that gets the most number of votes will win!

Don’t like playing Holi at all? Worry not my friend.

We won’t hold it against you if you submit any other pic with a lot of color in it. Hey, Holi means color and anything with colors will fly (especially a colorful parrot?).

Contest ends 10th April 2013. So hurry and go shutterhappy.

– #PhotoKaari Contest – Participate to WIN exciting prizes.

Click the image

photokaari4

– #PhotoKaari Contest – Participate to WIN exciting prizes

Have pictures capturing your most awesome memories from Holi? Played with mud, got your dog colored all pink and blue, got your grandfather to play with you too, your kid’s first holi or that with your neighborhood gang … whatever triggers your Holi memory and that your friends will like. Submit them to the DealChaat PhotoKaari contest. The best thing is that you make your own rules … only you have to “LIKE’ the DealChaat page on Facebook.

PhotoKaari

(Don’t have any Holi pics? Well its a good thing then that Holi is just around the corner. Time to get that camera ready! Because you don’t wanna miss out on the awesome prizes!) 

The picture that gets the most number of votes will win!

Don’t like playing Holi at all? Worry not my friend.

We won’t hold it against you if you submit any other pic with a lot of color in it. Hey, Holi means color and anything with colors will fly (especially a colorful parrot?).

Contest ends 10th April 2013. So hurry and go shutterhappy.

– #PhotoKaari Contest – Participate to WIN exciting prizes.

Click the image

photokaari4

“Oh, so you think rape is okay …”

Pics from DNA

Incredibly lucid views by Ranjeev Dubey, summing up the goings-on in Delhi in response to the horrific gang-rape of a 23-year old physiotherapist on 16th December, 2012.

“Sunil, I think I said this on Twitter.

ONE, The violence against women on the street is only an extension of the violence in our homes. You can’t fix one without fixing the other.

TWO, in the specific case, these were criminals. To call them rapists is to mislead those responsible for dealing with the law and order challenge of an understaffed overworked police force permanantly subject to political pressures to say nothing of their obligation to provide security to these same politicians.

THREE, between the bizarre nature of popular reaction, our lumpen polity and our perverse political classes, existent or aspiring Kejriwal and Ramdev, every genuine protest will get hijacked unless we manage it very well which requires urban elites to be leaders, not those reeling under anger management issues.

FOUR, popular anger does start revolutions but careful analysis and the moulding of solutions creates new societies. It’s absurd that our urban elites should lead street protests. Who will now mould the solutions and drive change: the illitrates?

FIVE, the extreme inequities in our society encourges disempowered men one of them to do terrible things to women sometimes, it is one of us which is when we react, otherwise we let it go with the usual sympathetic noises and platitudes. Of course when one of us does terrible things to one of them, then it’s only some women trying to make money from one of us. We cannot create a new society without introspection and a fundamental change in our own attitude.

SIX, all this said and done, what has happened to this girl is terrible and unforgivable. Indians being a bit emotionally fragile as we are, the general reaction to anyone asking for a more nuanced and intellectually refined approach to public issues is then accused of promoting the opposite. In this case, it would be: “oh so you think it was okay for her to be raped, etc etc”.”

A reminder for us to exercise restraint and keep our animal instincts in check, whether in perpetrating crime or protesting against it. Moderation is what we need as we step into the New Year.

Ranjeev is an old friend and a good one at that. He’s also the guy that recently rocked the boat with his second (maybe third) book, Bullshit Quotient. A must read!

I cannot emphasize enough that “popular anger does start revolutions but careful analysis and the moulding of solutions creates new societies.”

It’s such a shame to see the age of unreason gripping the educated intelligentsia. Your helplessness is manifesting in your call for instant justice. The anger is justified but the means are not. Restraint doesn’t mean we’re giving up … by all means keep the intensity of emotion alive. An eye for an eye is not the Indian way.

Reminder that is the land where Buddha attained enlightenment and Gandhi won freedom. Ahimsa in thought, word and action. Happy 2013!

Related:
1. Stop Rape NOW – sign this petition by Namita Bhandare

Communication in a Connected World

Oftentimes, an email about a problem should have been a phone call. And sometimes a phone call should have been an in-person meeting.

via The Five Levels of Communication in a Connected World :: Tips :: 99U.

People often either confuse modes of communication or believe they just don’t matter. This comes from our obsession with content. We somehow believe that if the content of our communication is all there, nothing else should matter.

It also has something to do with personality – some people are simply bashful and will not pick up a phone even when that’s the simplest aand most logical thing to do.

Image Courtesy: theagilehorizon.wordpress.com

Finally, it is all about the cultural context in which the interaction is set. Which is why global work even among team members across cultures is so challenging.